Beginning Service

To begin new service, it is best that you come into our office. There is a customer identification form to fill out and information to be handed out to you. We are located at 305 E. Madison, which is 2 blocks east of the Berryville Post Office, just off the Public Square.

Please be sure to have with you the correct account location, your social security and/or driver’s license number and a check or cash for the deposit. We do not accept debit or credit cards.

If you are starting service at a rental, you must pay the required $75.00 meter deposit. We do not waive deposits on rentals or business accounts.

Also, the entire deposit must be paid before service can be turned on. This deposit will be refunded to you once you no longer use the service and your final bill has been paid in full.

If you own the home for which you need service, you may be able to avoid paying the meter deposit if you can provide a letter of good credit from another utility company. Visit our policy and procedures page for further information.

Please make all arrangements necessary to begin service at least one day prior to the date you need service started. The Water Department does not provide same-day service.

Also, please take extra care to be sure that all faucets are turned off inside the home or apartment. The Water Department will not be held responsible for flooding.

Please, too, look around for a recycling bin which has been provided by the city. These are City property and are to be left behind when residences are vacated. Apartment tenants will not have a recycle bin.

Visit our sanitation page for further information.